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New Year, New Deals. Shop Today🌟
New Year, New Deals. Shop Today🌟

Frequently Asked Questions

Can I modify or cancel my order after placing it?

Yes, you can! We ship out orders within 24- 48hrs. During that window, you can contact us for any modifications to your order

Is it possible to track my order?

Absolutely! To track your order, visit our Order tracking page with your order number and fill out the box to know the status of your order

What is the estimated delivery time?
  • Items shipped FedEx Ground will take 4-6 business days* after processing date.
  • Items shipped FedEx Freight (or other LTL provider) will take 4-12 business days* after processing date 

Please note that these are general guidelines and shipping time may vary depending on the final destination, items ordered, and other logistical factors.

Read more on our Shipping Policy

What is your return policy?

At Pizza Oven USA we want you to love what it is that you've ordered! If for some reason the product isn't as described, features slight damage or just simply isn't what you wanted, we offer a '30-Day Return Policy'.

We allow returns on all new, unused, unassembled, and "resalable" items in their original packaging within 30 days of the delivery date for a refund (minus the original shipping costs, and the shipping costs you incur shipping the product back). Please be advised that exceptions may apply. Read more here

How do I initiate a return or exchange?

To initiate a return or exchange for a purchased item, please contact us. Note that there are exception to products that can be exchanged or returned and stocking fees may apply. See full policy here

Do you offer price matching?

We pride ourselves on offering the most competitive prices in the market.

If you happen to see another online shop that offers a lower price than us, please contact us and we'll match their price instantly. See our Price Match policy here

Are there any ongoing promotions or discounts?

Yes, let your eyes wander to the top banner of the website to see our current promotion. Now enjoy your discount!

How can I contact customer support?

Please visit our contact us page to see all our communication channels

What are your customer support hours?

We are available Monday to Sunday 9 am -5 pm EST

I'm having trouble placing an order. What should I do?

Please call +1(857) 353-8695 and an expert will solve the problem right away

Still have a question? Let's talk